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Some Common Questions & Answers
Some common issues with iPhone apps. If none of these solve your issue, please send us an email!
The App won't start, or something just isn't right!.
When something goes wrong, the best bet is usually to restart:
- Restart your iPhone Do this by holding the power button on top of the phone until you see "slide to power off". Give it 10 seconds or so to turn off, then you can turn it back on.
- Restart your iPad To restart the iPad, press the hold and home buttons at the same time. The hold button is on the top right corner of the iPad's case. The home button is the circular button just under the screen on the center of the iPad. Hold these buttons down until the screen flashes and goes dark. You can then restart the iPad by holding down the Hold button until the Apple icon appears.
I have no sound!.
- Check your mute switch.
- Check the volume (your phone/touch has different volume settings for the ringer, music, and for apps).
I want to reinstall the app.
- You can resync your phone in iTunes to reinstall an app.
- You can also click "BUY" again in the app store. Apple won't charge you twice, but will prompt you to download again.